Delete Account - BiteHubs

BiteHubs, a product of Xnine Solutions Limited, respects your right to manage your personal data. This page explains how you can delete your BiteHubs account and what happens to your data.

How to Delete Your Account

Open the BiteHubs mobile app or visit the website.
Log in to your account.
Go to Profile / Dashboard.
Tap Settings or navigate to the Delete Account tab.
Review the data deletion information.
Type DELETE to confirm and submit the request.

Your account will be immediately deactivated and scheduled for permanent deletion.

Data That Will Be Deleted

Personal profile (name, email, phone number, date of birth, profile photo)
Delivery addresses
Order history and preferences
Saved payment methods (cards, wallets)
Loyalty points and vouchers
Review and rating data
Account authentication credentials

Data That Will Be Retained

Completed orders: Retained for legal, tax, and accounting purposes for up to 5 years as required by applicable law.
Active orders: If you have an ongoing or pending order, your account deletion will be delayed until the order is completed or cancelled.
Payment transaction records: Financial transaction logs may be retained for regulatory compliance.

Retained data is anonymized where possible and is only accessible to authorized personnel for legal or operational purposes.

Retention Period

Active account data is permanently deleted within 30 days of the deletion request. Legal/tax records are retained for up to 5 years as required by law, after which they are securely purged.

Request Account Deletion via Email

If you are unable to delete your account through the app or website, you may request deletion by contacting us:

Email: support@bitehubs.com

Please include your registered email address and phone number for verification. We will process your request within 30 days.