Terms and Conditions

Welcome to BiteHubs, operated by Xnine Solutions Limited (“BiteHubs,” “we,” “our,” or “us”).

These Terms and Conditions govern your access to and use of the BiteHubs mobile application, website, and related ordering services (collectively, the “Services”).

By creating an account or placing an order through BiteHubs, you agree to be bound by these Terms. If you do not agree, do not use the Services.

1. Eligibility

By using BiteHubs, you represent that:

• You are at least 13 years of age (or the minimum age required in your jurisdiction)
• You have legal capacity to enter into these Terms
• All information you provide is accurate and complete

2. Accounts

You may need an account to place orders, save addresses, and manage your profile.

You are responsible for:

• Keeping your login credentials confidential
• All activity that occurs under your account
• Updating your account details when they change

You may request account deletion from within the app or by contacting support. Deletion is handled as described in our Privacy Policy.

3. Orders and Fulfillment

BiteHubs allows you to browse menus, place pickup or delivery orders, and track order status with participating restaurants.

When you place an order:

• You confirm that the order details, address, and contact information are correct
• The restaurant prepares and fulfills the order according to the selected service type
• Prices, availability, taxes, delivery fees, and estimated times may vary by location and may change

Restaurants remain responsible for food preparation, quality, packaging, and timely fulfillment once an order is accepted.

4. Payments

Orders may be paid online through supported payment methods or by other methods offered at checkout (such as cash, where available).

Online card payments are processed by third-party payment providers. By paying online, you agree to the provider's applicable terms.

You authorize us and our payment providers to charge the total amount shown at checkout, including applicable fees and taxes.

5. Cancellations, Refunds, and Issues

Cancellation and refund eligibility depends on order status, restaurant policy, and applicable law.

If there is an issue with your order (for example, missing items or incorrect delivery), contact support or the restaurant promptly so we can help resolve it.

Additional details may be described in our Refund Policy.

6. Acceptable Use

You agree not to:

• Use the Services for unlawful purposes
• Provide false or misleading account or order information
• Attempt unauthorized access to any system, account, or data
• Interfere with the operation, security, or availability of the Services
• Abuse promotions, notifications, payments, or support channels

7. Location and Notifications

With your permission, the app may use location services to help with branch selection and delivery addresses, and may send push notifications about order status and service updates.

You can manage these permissions in your device settings.

8. Intellectual Property

All rights in BiteHubs software, branding, design, content, and related technology remain the property of Xnine Solutions Limited or its licensors.

Nothing in these Terms grants you ownership of the Services or related intellectual property.

9. Service Availability

We aim to keep the Services available and reliable, but we do not guarantee uninterrupted, error-free, or continuous access.

Maintenance, network issues, restaurant capacity, or third-party outages may affect availability.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Xnine Solutions Limited shall not be liable for indirect, incidental, special, or consequential damages, or for loss of profits, data, or business opportunities arising from your use of the Services.

Restaurants are responsible for the food and services they provide. Our role is to provide ordering technology and related support.

11. Privacy

Your use of BiteHubs is also governed by our Privacy Policy, which explains how we collect and process personal information.

12. Changes to These Terms

We may update these Terms from time to time. Updated versions become effective when published on our website, in the app, or through related Services.

Continued use of the Services after updates constitutes acceptance of the revised Terms.

13. Contact Us

If you have questions about these Terms, contact:

Xnine Solutions Limited
Product: BiteHubs
Email: support@bitehubs.com

By using BiteHubs, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.