Privacy Policy

BiteHubs (“we,” “our,” or “us”) is operated by Xnine Solutions Limited.

This Privacy Policy explains how we collect, use, store, share, and protect information when you use the BiteHubs mobile application (Android and iOS), website, and related ordering services (collectively, the “Services”).

By creating an account or using BiteHubs, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you use the Services, we may collect the following categories of information:

Account and Profile Information

• Name
• Email address
• Phone number
• Password (stored in hashed form)
• Profile photo (if you upload one)
• Google account identifiers when you sign in with Google

Order and Delivery Information

• Saved delivery addresses and address labels
• Order details (items, quantities, special instructions, branch, and service type)
• Order status and history
• Delivery notes and contact details for fulfilling an order

Location Information

With your permission, the app may collect approximate and precise location data to:

• Help you select nearby branches
• Set or confirm delivery addresses on a map
• Calculate delivery options and fulfill delivery orders

You can deny or revoke location permission in your device settings. Some delivery features may not work without location access.

Payment Information

If you pay online, payment card details are processed by our payment provider (such as Stripe). We do not store full card numbers on our servers. We may receive limited payment-related information such as payment status, last four digits, and transaction identifiers needed to confirm or support your order.

Device and Notification Information

• Push notification tokens (for example, Firebase Cloud Messaging tokens)
• Device and app information needed to deliver notifications and maintain security (such as app version and basic device identifiers)
• Authentication tokens stored locally on your device to keep you signed in

Support and Communications

• Messages, emails, or support requests you send us
• Account deletion requests and related status updates

Information We Do Not Collect for Advertising

BiteHubs does not sell personal information and does not use your data for third-party advertising networks or interest-based ad tracking.

2. How We Use Information

We use information to:

• Create and manage your customer account
• Process, fulfill, and support food and beverage orders
• Enable delivery, pickup, and related location-based features
• Process payments and prevent fraud or misuse
• Send transactional push notifications and service updates (for example, order status)
• Provide customer support
• Improve reliability, security, and performance of the Services
• Comply with legal obligations
• Process account deletion and other privacy requests

3. App Permissions

Depending on your device and how you use the app, BiteHubs may request the following permissions:

• Location — to find nearby restaurants and set delivery addresses
• Notifications — to send order updates and service alerts
• Camera / Photos — only if you choose to upload a profile photo
• Internet / Network — to communicate with our servers

These permissions are used only for the purposes described in this Privacy Policy.

4. Information Sharing

We do not sell, rent, or trade your personal information.

We may share information only as needed in the following circumstances:

Restaurants and Fulfillment Partners

Order, contact, and delivery details may be shared with the relevant restaurant location so they can prepare and fulfill your order.

Service Providers

We may share information with trusted providers that help operate the Services, such as:

• Cloud hosting and infrastructure providers
• Push notification providers (for example, Firebase)
• Maps and location providers (for example, Google Maps)
• Payment processors (for example, Stripe)
• Email and support service providers

These providers may process information only as necessary to perform services on our behalf.

Legal Requirements

We may disclose information when required to:

• Comply with applicable laws or regulations
• Respond to lawful government or court requests
• Protect our rights, property, users, or Services
• Prevent fraud, abuse, or security threats

Business Transfers

Information may be transferred as part of a merger, acquisition, asset sale, or corporate restructuring, subject to appropriate confidentiality and privacy protections.

5. Data Storage and Retention

We retain information only for as long as necessary to:

• Provide the Services
• Maintain order and operational records
• Resolve disputes and enforce agreements
• Comply with legal, tax, and accounting obligations

When information is no longer required, it will be deleted or anonymized where appropriate.

6. Account Deletion

You may request deletion of your BiteHubs account from within the app (Settings / Account settings / Delete Account), or by contacting us at the email below.

When you submit a deletion request:

• Our team is notified and reviews the request
• Your account typically remains active until the request is approved
• Approved deletion requests are generally processed within about 24 hours
• After approval, personal account identifiers such as email and phone are removed or anonymized so the account can no longer be used to sign in

Some information may be retained where required by law or for legitimate business purposes (for example, completed order records needed for financial or compliance reasons). Retained records are handled in accordance with this Privacy Policy.

7. Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, loss, or misuse.

No method of electronic transmission or storage can be guaranteed to be completely secure. Please keep your login credentials confidential.

8. Your Rights

Subject to applicable laws, you may have the right to:

• Request access to personal information associated with your account
• Request correction of inaccurate information
• Request deletion of your account and related personal information
• Object to or restrict certain processing activities
• Withdraw consent where processing is based on consent (for example, push notifications or location)

You can update some profile information directly in the app. For other requests, contact us using the details below.

9. Children's Privacy

BiteHubs is not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take reasonable steps to delete it.

10. International Data Transfers

Information processed through BiteHubs may be stored or processed in countries other than your country of residence where necessary to provide the Services.

By using the Services, you acknowledge that such transfers may occur in accordance with applicable laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes become effective when the updated Privacy Policy is published on our website, in the app, or through related Services.

The “Last updated” date at the top of this page shows when this Policy was most recently revised.

12. Contact Us

If you have questions, concerns, or privacy requests, please contact:

Xnine Solutions Limited
Product: BiteHubs
Email: support@bitehubs.com

By using the BiteHubs app or related Services, you acknowledge that you have read and understood this Privacy Policy.