Refund Policy

This Refund Policy explains how BiteHubs, operated by Xnine Solutions Limited, handles cancellations, refunds, and order issues for orders placed through the BiteHubs mobile app and related services.

1. General

Because food and beverage orders are prepared quickly and are perishable, refund eligibility depends on order status, restaurant policy, payment method, and applicable law.

If something goes wrong with your order, contact us as soon as possible so we can help resolve it.

2. Cancellations

• You may be able to cancel an order before the restaurant begins preparing it, where the app or restaurant workflow allows cancellation.
• Once preparation or delivery has started, cancellation may no longer be available.
• If an order is cancelled before acceptance or preparation, any online payment may be refunded according to the payment provider's processing times.

3. When Refunds May Be Considered

We or the restaurant may consider a full or partial refund in cases such as:

• The order was not delivered or was cancelled by the restaurant
• You received incorrect items
• Significant missing items were confirmed
• A payment was charged in error

Refund decisions may require verification of order details, payment records, and communication with the restaurant.

4. Non-Refundable Situations

Refunds are generally not provided for:

• Change of mind after an order has been accepted or prepared
• Incorrect address, phone number, or delivery instructions entered by the customer
• Failure to collect a pickup order within a reasonable time
• Taste, preference, or subjective dissatisfaction unless required by applicable law or restaurant policy

5. How to Request a Refund

To request help with a refund or order issue:

• Use in-app support where available, or
• Email support@bitehubs.com with your order number, account email, and a short description of the issue

Approved online refunds are typically returned to the original payment method. Processing times depend on your bank or payment provider and may take several business days.

6. Contact

Xnine Solutions Limited
Product: BiteHubs
Email: support@bitehubs.com